Swim Shipping and Returns
Free Shipping Worldwide on all orders above $400 USD.
We offer free standard shipping of all orders worldwide above $400 USD. Price includes all taxes and duties.
For all other purchases, shipment rates are calculated at Checkout.
Returns
Can I return my product?
If you ordered the newest model of deboer wetsuit or product and aren't 100% satisfied, it can be returned within 14 days of delivery provided it is in new condition. For wetsuits, new condition means with the tags attached.
The newest models have the highest product numbers associated with their product name. For example as of March, 2023, the FJORD 2.0 and FJORD 1.0 are products from a previous year, while the FJORD 3.0 is the newest model within the line.
You can return your order using any trackable postal service. The postage for returning items is at your cost, but the shipping costs for any replacement items will be at our charge. We advise using a trackable and/or signed for service when returning items as we cannot be responsible for returned items that go missing in transit.
To avoid tax and duty charges for returns, please provide your courier with the order number, outbound tracking number, and airway bill, and note this on the parcel to demonstrate that it is a return purchase to deboer wetsuits.
Can I return or exchange a clearance product
As of March 31, 2023, previous model year items are only eligible for size exchanges, not returns. The customer is responsible for paying return shipping fees for products from previous model-years that are being exchanged for a different size.
You can return your order using any trackable postal service. The postage for returning items is at your cost, but the shipping costs for any replacement items will be at our charge. We advise using a trackable and/or signed for service when returning items as we cannot be responsible for returned items that go missing in transit.
To avoid tax and duty charges for returns, please provide your courier with the order number, outbound tracking number, and airway bill, and note this on the parcel to demonstrate that it is a return purchase to deboer wetsuits.
Prior to sending your product back to deboer please email us at info@deboerwetsuits.com. Returns can be sent to:
deboer wetsuits - Sport Import Europe b.v.
Re: Your name and order number
Einsteinstraat 16 B
3316 GG Dordrecht
The Netherlands
How do I submit a warranty claim?
All deboer products are guaranteed against manufacturer defects of material and craftsmanship for 1-year from the date of purchase. In the event you need to submit a warranty claim you can email us at info@deboerwetsuits.com. In your email please include:
- Description of the problem
- Photo of the problem
- Your order number or proof of purchase
Our Warehouses and Couriers
We have warehouses in the USA and the The Netherlands. From our US warehouse we ship via FedEx, UPS, or USPS. From our Netherlands warehouse ship via FedEx, Post NL and DPD.