26 août 2024

Returns and Exchanges at deboer swim

At deboer Wetsuits, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order of the newest model of deboer swimwear, you may be eligible to return it within 14 days of delivery, provided the item is in new condition.

(Previous model year items are only eligible for size exchanges within 30 days of delivery)

Conditions for Returns

  • New Condition: For all swim products, this means the item must have the tags attached and show no signs of damage. You must provide photo proof of the items condition before sending it back. Please note, any damaged item will be returned to you at your expense. You will not be refunded
  • Restock Fees: All returns and exchanges are subject to a restock fee of $25 USD for orders within Europe and $60 USD for orders outside of Europe.

Return Process

  1. Email Us: Before returning your product, please contact us at info@deboerwetsuits.com. Include the following information in your email:
  • Your order number or proof of purchase
  • Reason for the return
  • Photos of the wetsuit
  1. Return Shipping:

a. You can return your order using any trackable postal service. Please note that the cost of return shipping is your responsibility.

 b.Trackable Service Recommended: We strongly recommend using a trackable shipping service for your return. Unfortunately, we cannot be held responsible for items that are lost in transit.

  1. Customs Declaration: To avoid import duties, please declare a maximum value on the return package. Provide your courier with your order number, outbound tracking number, and airway bill, and clearly note on the parcel that it is a return to deboer Wetsuits. Please note that we will not accept the package if any duties are incurred.

Return Address

Please send your return to the appropriate address below, including a printed copy of this email conversation, your full address, and your telephone number.

For Canada Returns:

  • deboer Wetsuits - Canada
    Jordan Bryden
    118A Rundle Drive
    Canmore, AB T1W2L9
    CANADA

For European Returns:

  • deboer Wetsuits - Sport Import Europe B.V.
    Re: [Your Name and Order Number]
    Einsteinstraat 16 B
    3316 GG Dordrecht
    The Netherlands

We are a USA company and comply with all applicable U.S. laws and regulations.

We appreciate your understanding and cooperation in following these guidelines to ensure a smooth return process. If you have any questions, please do not hesitate to reach out to us at info@deboerwetsuits.com. Thank you for choosing deboer Wetsuits!

 

All exchange requests must be made and sent back to us within 30 days of delivery. Previous Model Year Items: Only size exchanges are allowed for previous model year items within 30 days of delivery. Returns are not permitted.

Conditions for Exchanges

  • Item Condition: All swim products must have tags attached and show no signs of damage.
  • Photo Proof: You must provide photo proof of the item's condition before sending it back.
  • Damaged Items: Any damaged item will be returned to you at your expense, and you will not receive a new size.
  • A restock fee of: $25 applies for exchanges within Europe or $60 applies for exchanges outside of Europe.
  • Return Shipping: Customers are responsible for paying return shipping fees back to deboer Wetsuits.

Exchange Process

Email Us: Before exchanging your product, please contact us at info@deboerwetsuits.com. Include the following information:

  • Your order number or proof of purchase.
  • Photos of you wearing the wetsuit (full body front and back, and close-ups of any areas of concern).
  • Confirmation that you have had a scheduled phone or email sizing consultation with a deboer representative.
  • Photos of the condition of the wetsuit.

Exchange Shipping:

  • Use any trackable postal service for your exchange. The cost of shipping is your responsibility.
  • If you received detailed sizing assistance from us before your original order and are exchanging for a new size, we may cover the shipping cost for your new item.
  • We recommend using a trackable shipping service for your return, as we cannot be held responsible for items lost in transit.
  1. Customs Declaration: To avoid import duties, please declare a maximum value on the return package. Provide your courier with your order number, outbound tracking number, and airway bill, and clearly note on the parcel that it is a return to deboer Wetsuits. Please note that we will not accept the package if any duties are incurred.

Exchange Address

Please send your Exchange to the appropriate address below, including a printed copy of this email conversation, your full address, and your telephone number.

For Canada Size Exchange:

deboer Wetsuits - Canada

Re: [Your Name and Order Number]

Jordan Bryden

118A Rundle Drive

Canmore, AB T1W2L9

CANADA

For European Size Exchange:

deboer Wetsuits - Sport Import Europe B.V.

Re: [Your Name and Order Number]

Einsteinstraat 16 B

3316 GG Dordrecht

The Netherlands

We appreciate your understanding and cooperation in following these guidelines to ensure a smooth Exchange process. If you have any questions, please do not hesitate to reach out to us at info@deboerwetsuits.com. Thank you for choosing deboer Wetsuit.